Can one hospital software solution rule them all?
Given the complexity of today’s medical industry, the sheer number of systems that comprise the modern healthcare facility makes it difficult for IT buyers to choose just one that will suit each department’s and user’s needs.
As a result, many hospitals opt for custom made hospital software that’s tailored specifically to their needs.
But this solution also poses its own unique challenges. What features should be prioritized when pursuing a custom solution? How can you ensure your solution will continue to scale and meet your needs so that you’re not investing in a new solution again in just a few years’ time?
Below are a few features that make an effective hospital software solution:
#1 – Patient Portals
Patient portals have become more of an expectation in recent years. Patients appreciate being able to access visit notes, request appointments and refills, and send messages to their provider from the comfort of their own home, even after business hours.
Hospitals should consider how to integrate patient portals in their organization to improve the patient experience and create a level of interoperability that promotes communication and engagement.
#2 – Role-Based Access
Data security continues to be a top priority for healthcare organizations, but keep in mind that breaches don’t just happen from the outside. Internal data theft is also a problem in healthcare, and role-based access may provide some relief.
Role-based access allows only certain users with specific privileges to access certain data sets. This way, only the users that need the data to perform their jobs can tap into data. What’s more, role-based access leaves an audit trail so you know exactly who’s accessing your data at what time and for what purpose.
#3 – Administration Management
Administration plays a vital role in the day-to-day successes of a hospital. Everything from patient appointments and data entry to blood bank inventory storage and payroll largely depends on the administrative team being equipped with the right tools.
Because there are so many moving parts to hospital administration, it’s important to become intentional when customizing your software solution. Think of the daily needs of an administrator and how software can streamline processes and activities. Ways to reduce data entry error, improve response time, and even automate tasks can give you a strong foundation on which to build.
#4 – Information Technology Expertise
Every hospital software solution should also come equipped with information technology expertise on demand. When something goes wrong in the software or users have questions about an update, it’s important to receive answers as quickly as possible so you can continue delivering high-quality patient care without pause.
Many organizations only think of support after the fact, but bringing IT support into the customization process can provide a backup plan early and help to prevent issues before they arise.
How Hospitals Can Customize Their Software Solution
Though these four features are common starting points, they only scrape the tip of the iceberg when it comes to building your custom solution. Not only do you need to consider the features themselves, but also the provider you entrust to create your hospital software.
Roxiticus Health IT consultants have guided many hospital administrators and decision-makers over 20 years in pursuing an adequate, effective software product for their hospitals. Our experience in the industry has equipped us with the knowledge and ongoing intel of the modern hospital to overcome the complex challenges you face.
Schedule a consultation today to see how we can help you navigate the intricacies of designing and building the best custom hospital software for your goals.